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Claims

Services

Claims

An insurer is measured at how he handles a claim
We understand the disruption and stress caused by any loss and strive to deliver peace of mind in times of trouble. Our technical expertise is renowned, but our dedication to our clients is what sets us apart. Our philosophy is to continually improve our clients’ experience by putting them at the heart of our service and the decisions we make.

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Our philosophy in action
To understand client expectations and deliver on promise. Our Global Claims structure means we can deliver on our commitments to our clients. Our clients are our partners, and we always aim to build long- term, sustainable relationships based on trust and understanding. Our goal is to continually improve our service by furthering our understanding of our clients’ needs and not just ways to get the job done. We put our clients at the heart of everything we do.

First-class service
The more control we have over our claims process, the more value we can add to our clients. We provide:
  • Transparent updates at every stage of the process.
  • An end-to-end service designed to build clients confidence.
  • Clear agreement on the scope and price of external services through our extensive network.
Reduced insurance costs
Our highly educated and specialised claims team provide in-house legal support, both pre and post-claim. This in-house model saves time, effort and money – benefits that we can pass on to our clients.
  • Improvements made to clients’ loss records.
  • Greater recovery of claims (Our Recovery Desk)
  • Due to our extensive network, we can negotiate competitive rates for external services including legal and surveyor fees.

Our commitment
Service We work closely with our clients from day one to develop a deep understanding of their business and their needs. This is the key to delivering an excellent service, before, during and after losses

  • Professionalism We are dedicated and focussed on proactive claims management and to continuous staff education and development

  • Collaboration Our Underwriting and Claims teams work in close partnership with our brokers and clients to ensure continuity of service
  • Find your Claims Contact



P&I Emergency Number:

+31 10 799 5800 (During office hours)
+31 653 902 778 (After office hours)

For Cars / Fleet call:

+31 20 503 1100

Team

Eveline Zwiersz
Eveline Zwiersz
Claims Manager
Lien Sneyers
Lien Sneyers
Claims Handler Marine
Ellen De Bal
Ellen De Bal
Claims Handler
Ahmed Ajarai
Ahmed Ajarai
Claims Manager Cargo
Alberto Tjen-A-Kwoei
Alberto Tjen-A-Kwoei
Claims Handler Personal Injury
Aniel Bryobhokun
Aniel Bryobhokun
Claims Handler Cargo
Aschwin van Elleswijk
Aschwin van Elleswijk
Claims Handler Specialist
Bilge Koçkaya
Bilge Koçkaya
Claims Executive P&I
Caroline Lepoutre
Caroline Lepoutre
Claims Executive P&I
Cecilia van der Wal
Cecilia van der Wal
Claims Manager P&I
Erszi Rademakers
Erszi Rademakers
Senior Claims Handler P&I
Ferdi van Engelen
Ferdi van Engelen
Claims Executive P&I
Frenk Villerius
Frenk Villerius
Claims Specialist Hull
Goran Tomicic
Goran Tomicic
Senior Claims Handler Cargo
Jan Berlang
Jan Berlang
Claims Specialist Cargo and Liability
Jannette de Ruiter
Jannette de Ruiter
Claims Specialist Ocean Hull and Builders' Risks
Jeffrey van Gelder
Jeffrey van Gelder
Claims Handler
Kristel de Jong
Kristel de Jong
Senior Claims Handler P&I
Melissa Bazaiou
Melissa Bazaiou
Senior Claims Handler P&I
Micheretty Brigitta
Micheretty Brigitta
Claims Handler
Pieter van der Spaa
Pieter van der Spaa
Claims Handler Cargo
Raoul Gajdharsing
Raoul Gajdharsing
Senior Claims Handler Marine
Roeland van Amerom
Roeland van Amerom
Claims Manager Cargo & Claims Operations
Sander Dreesmann
Sander Dreesmann
Claims Manager Hull
Sjoerd Taekema
Sjoerd Taekema
Technical Claims Manager P&I
Vany de Veth
Vany de Veth
Senior Claims Handler Personal Injury
Mariastella Chelioti
Mariastella Chelioti
Claims Handler P&I
Russell Caston
Russell Caston
Claims Manager
Martin Lovell
Martin Lovell
Senior Claims Handler
Bartholomew Pavelin
Bartholomew Pavelin
Yacht Claims Handler
Audrey Teh
Audrey Teh
Claims Executive
Briana Wong
Briana Wong
Claims Handler
Cao Luchen
Cao Luchen
Senior Claims Handler
Juliana Joe
Juliana Joe
Claims Handler
Lyn Seo
Lyn Seo
Claims Executive
Olivia Chang
Olivia Chang
Senior Claims Handler
Sumin Heng
Sumin Heng
Claims Handler
Terence Ong
Terence Ong
Claims administrator
Vivian Zhang
Vivian Zhang
Senior Claims Handler
Myriam Telakhete
Myriam Telakhete
Senior Claims Handler
Bérengère Lebrun
Bérengère Lebrun
Claims Executive P&I